Our Promise
Our Promise to you includes our core principles that we believe are critical to you and your shopping experience at ExpressionPrints.com.

• We commit to provide a good quality product at a good price.
• We commit to provide a level of service that exceeds what you expect.
• We commit to resolve any problems that do come up expeditiously and to your satisfaction.

100% Satisfaction Guarantee
We want you to have complete confidence in us and so we stand behind our service, our products, and you our customers. That is why we have a 100% satisfaction guarantee with every purchase. 

In the unlikely event that you are not satisfied with the quality of your purchase, we'll exchange it for value in full, or refund the purchase price, upon its return within 30 days of delivery.  Please refer to our Return Policy.

Protecting Your Personal Information
While information is the cornerstone of our ability to provide great service, our most important asset is your trust. Keeping your information secure, and using it only as you would want us to, is a top priority for all of us at Digital Ink Creations, Inc. Here then, are our guidelines for Protecting your Personal Information:

• We will never sell your personal data to third party list brokers or direct marketing companies.
• We will let you have access to your personal data to correct any inaccuracies or errors.
• We will do our very best to ensure that your personal data is kept safe and secure. Please refer to our Privacy Policy.

Anti-Spam Policy
ExpressionPrints.com would like to explain a number of issues concerning unsolicited commercial e-mail messages, also known as Spam or junk mail.

Spam is not merely annoying: it is also a serious drain on the resources of ISPs, other organizations, and Internet users. Sending Spam mail may seem like a cheap and simple way to enhance marketing efforts, but honest and reputable businesses will not employ this questionable marketing tool. First of all, nobody wishes to receive unsolicited junk mail. Second, it is can be considered an annoyance and an intrusion of privacy. Third, each sent e-mail message contributes to Internet traffic and uses up bandwidth. An e-mail message does not reach its recipient instantaneously; instead, it is relayed by any number of systems enroute until it reaches its final destination. Spam mail is often sent out in thousands or hundreds of thousands of copies, to huge numbers of unwitting recipients. This large load of messages often causes network problems and congestion, meaning that third parties as well as message recipients are suffering because some inconsiderate person or company has pumped half a million copies of a message through the Internet. Spam messages are the opposite of permission-based e-mail, which are normally anticipated, personal, relevant, and/or associated with a pre-existing business or personal relationship.

ExpressionPrints.com hopes that individuals will find our e-mail communications informative and helpful. However, we respect the recipient's wishes for either receiving or not receiving e-mail communications from us. Therefore, we have established the following procedures for all of our e-mail communications:

Valid addressing
The e-mail will be sent to a single recipient with the intention of it being received by only one individual. The sender address will be a valid ExpressionPrints.com e-mail address that is monitored by an Digital Ink Creations, Inc. employee. Therefore the sender address can also be sent e-mail. The sender address will be relevant to the content of the message being sent.

Valid headers/subjects
The e-mail communication will always have a header or subject that is appropriate and true to the content provided in the communication. The header or subject will not be used inappropriately.

Valid contact information
Any contact information in the e-mail communication will be real and relevant to Digital Ink Creations, Inc.

Valid subscribe/unsubscribe service
The e-mail will always have the "ExpressionPrint.com Subscription" information at the end.

The ExpressionPrints.com website will always provide information on how to subscribe or unsubscribe to any of its e-mail distribution lists. The process to subscribe and unsubscribe is simple, real, and requires only a few seconds.

ExpressionPrints.com has also created as a means to unsubscribe
to any ExpressionPrints.com communication distribution lists. An e-mail sent to this address is handled personally by our Administrative Department to meet the needs of the requester.

ExpressionPrints.com also has a strict privacy policy posted on our website, which addresses the fact that information collected by Digital Ink Creations, Inc. is not sold, but used internally for marketing campaigns.

Relevant and beneficial information for the recipient
ExpressionPrints.com will provide honest information about our company, products, services, or other information that we feel will be in some way relevant and beneficial to the recipient.

Mindfulness and compliance with company policies
ExpressionPrints.com e-mail distributions will be mindful and in compliance with its current Privacy Policy as well as its Anti-Spam Policy which is in compliance with current international privacy-policy requirements.

Legal Information
Digital Ink Creations, Inc. makes information and products available on this website, subject to the following Terms and Conditions. By accessing this site, you agree to these terms and conditions.

Digital Ink Creations, Inc. reserves the right to change these terms and conditions, and the products, services, and prices detailed in this site at any time, at its sole discretion, without notice. Digital Ink Creations, Inc. reserves the right to seek all remedies available by law and in equity for any violation of these terms and conditions. Any rights not expressly granted herein are reserved.

Checkout Process
As you create your ExpressionPrint, your order will be added to your shopping cart once you have indicated your satisfaction with your ExpressionPrint on the Preview page. You can review the orders in your shopping cart at any time by clicking on SHOPPING CART at the top of any page. At the present time, there is a limit of three (3) unique ExpressionPrints per order. However, you may order multiples of each unique ExpressionPrint. If you wish to create more than three (3) unique ExpressionPrints, you will need to purchase the first three by completing the checkout process, and return to the Home page to create your additional ExpressionPrints.  When you are ready to complete your order, the checkout process automatically takes you through the following steps:

• Increase the quantities of the item you wish to purchase
• Complete Personalized Gift Card information
• Select the recipients you will send them to (when making multiple item purchases)
• Review your order summary
• Let us know how you will pay for your order

Change/Cancel an Order
Our goal is to offer only the best personalized photo gift available, ones that will create lasting memories and provide years of enjoyment. Before any item ships from our facility, it must pass a final inspection for quality and accuracy. Digital Ink Creations, Inc. stands behind the quality of every product we sell.

Any cancellations and/or changes must be made by 11:00 p.m. Eastern Standard Time of the same day you place your order. Use our Contact Us Form to notify us of changes about your order.

Order Processing Time
We are a small family business, therefore we handle all order processing ourselves. We will strive to process and ship all orders within 24 to 48 hours of when the order was placed.

During certain time of the year, especially around major US holidays and/or celebrations, it may take between 48 to 96 hours to process and ship your order. We thank you for your patience during those times.

Return Policy
If you feel you made an error in your message and would like the photo reprinted with the corrected personal message, please complete our Contact Us Form by selecting the subject of "Replacements/Refunds/Returns". In the comments section of the e-mail, please be sure to include all pertinent information including the Order Number and any errors in the personal message.

If your ExpressionPrint arrived damaged - we offer refunds or replacements for the item. Please report all damaged claims to the shipper and ExpressionPrints.com within 48 hours. Refunds and/or replacements must be requested within 30 days of receipt of the order and require a Return Merchandise Authorization (RMA) number from ExpressionPrints.com. Please contact our Customer Service Department using the Contact Us Form to request a Return Merchandise Authorization (RMA) number. Please print out the Return Form, complete the required information, and send it along with your returned merchandise (in the original packaging, if possible) to the address below. Completing the Return Form helps to ensure that our Returns Department will process your return quickly and accurately. Depending on the option selected, a replacement will be sent or the credit card you used to make your purchase will be credited back to you. The customer is responsible for all return shipping charges and refunds will not be given for any shipping charges unless it was our shipping error or the item was damaged during shipping.

Returning an Order
Should you need to return your ExpressionPrint, when the item is defective in any manner within 30 days of receipt for a refund or replacement, please follow the instructions found in the Return Form (requires Adobe Acrobat) by clicking here.

Please include the return form with your returned item and sent it to: Digital Ink Creations Inc., ATTN: Returns Department, 1746 E Silver Star Road, Suite 178, Ocoee, Florida 34761.